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Fountain-Filters

109 Reviews
Top Rated
Member 13+ Years
488676
23 Mill Vale
Newburn
Newcastle upon Tyne
Tyne and Wear
NE15 8HF

Tel:
01352 83****


schedule Open : Closes at 17:00keyboard_arrow_down
Mon - Fri: 09:00-17:00
Sat / Sun: Closed

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Member since : 26 Oct 2012
Manually reviewed : 8 Sep 2022
Last updated : 2 Apr 2025

About Fountain-Filters


Fountain-Filters provides domestic water filters and water filter taps to customers throughout the UK. The business, which is now based in Newcastle upon Tyne, began trading in 2011 and the owners have many years of experience in the domestic water filter systems sector.

Under sink water filter systems are really quick to install as easy to understand instructions are provided.

The range of domestic water filters means that customers can safely filter their mains water. Customers can choose from:

Pearl water filters: Single housing and cartridge where customers can choose from a Pearl T for chlorine, taste and odour; a Pearl H for effective hard water treatment; a Pearl M for heavy metals, and a Pearl B for bacteria and chemicals.

Oyster water filters: Double housing and two cartridges. Customers can choose an Oyster TC for Taste and Chemicals; an Oyster TF for taste and fluoride, and an Oyster TBC for taste, bacteria and chemicals.

All water filters improve the taste and odour of mains water.

Fountain-Filters Kits is co-owned by Simon and Louise Allen.

Fountain Filters was established in 2003 by an individual called Robert Bagley. He ran the business with his wife Sylvia until his death in 2011. After Robert died, Sylvia only wished to concentrate on replacement water filter cartridges and the supply of domestic under sink water filter systems was passed to Simon and Louise. Fountain Filters Kits was launched in November 2011.

Robert was incredibly passionate about his desire that all households have access to properly treated water. His water filtration systems were revolutionary and treated mains water for a variety of substances.

Simon was involved in the original Fountain Filters, assisting Robert in setting up the website. Simon and Louise continue to work very closely with Sylvia.

Fountain-Filters has a growing customer base, located throughout the UK, including the Chinese Embassy and other private clients.
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109 FreeIndex Reviews - Ranked 1st out of 10 UK Water Purification Companies

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Guy Allen
Swindon
Excellent service. My technical question was answered very promptly, and the drinking water tap I subsequently purchased is stylish and of very good quality.
Response : Thank you for taking the time to leave us a positive review Guy. We really appreciate you for doing that.
Camille le
Acton
Louise and Simon were very friendly and helpful. The filter arrived quickly. Thank you!
Response : Thank you Camille, we appreciate your review. Simon :).
David Power
Gotham
Excellent service - prompt, helpful and relevant.
Response : Thank you so much David for leaving us a positive review. That means a lot to Simon and I. Lou :-).
John Goode
Attleborough
The drinking water tap was good quality and exactly as described. It was received within 4 days with free p&p, and well packaged. Will use this company again if needed.
Response : Thanks very much for the thumbs up John. Your feedback means a great deal to a small business like ours.
Duncan Francis
Lochearnhead
We have been using Fountain Filters for quite a few years, and their service is absolutely second to none. Friendly and helpful, they offer advice freely, and provide real value for money. Many, many thanks!
Response : Thanks Duncan. Simon and I both value your business. Thank you for your kind words. It means a lot to us.
John Paxton
Sudbury
Amazing packaging. Haven't seen that for years excellent. Not much to say apart from start to finish the experience with Fountain Filters has been superb. Will definitely use them again, both friends and helpful 5 stars well deserved.
Response : Thanks very much John. Simon and I are grateful for your feedback.
Paola Sotto
Shepherds Bush
I do not regret having called them to ask for advice about the filter I needed for my shower and they were very kind and told me what I needed so I am happy to have found this small but very good business.
Bridget Harper
Birmingham
Excellent products and customer service. We always use Fountain Filters and are never disappointed. Great product knowledge and trusted advice always given. We highly recommend.
Robin Spreckley
Chester
Wide range of filters, reasonable price, everything that you need is included, good instructions, the kit is robust. Advice easily accessible and friendly on the phone.
Response : Thank you so much Robin for taking the time to leave a review. Simon and I really appreciate that. If you need any help / advice just let us know.
Rob Wilmot
Clacton-on-Sea
Ordered the Heavy Metal and one flow under counter filter system, really friendly service when I called them up for advice. Order was delivered quickly and well packaged. Great service and continued support from the team.
Response : So sorry we haven't responded sooner. Thanks very much for your kind review. We are always happy to help.
Ross Pert
Newcastle
We ordered the whole house Moby One flow system, it was delivered very propmtly by Simon, fitted by our Plumber the next day ( his first whole house filtration system ) in our garage for ease of access. My Wife tells me it makes our slightly hard water easier on her skin. I would recommend this system to anyone living in this area.
Response : So happy that you've been pleased with our service. We really appreciate that. The Oneflow will start to work on cleaning up your internal pipework too, which can take a little while to do. Happy that your wife is finding the water more gentle on her skin. Simon & Lou.
Rich Stevenson
Clevedon
So glad I found this company. Simon was great at advising me for the most suitable system for our house. Good prices. Prompt delivery. Good instructions. Would recommend and use again.
Response : Thanks so much for your review Rich. Much appreciated.
Alban Jones
Worcester
You are doing fine. Good luck with the marathon!
Response : Thanks for the thumbs up Alban, and for your well wishes for our marathon. It's a busy time!
Joanna Livermore
Westbury
I think this is the second time I've ordered from Foutain Filters and am very pleased with their service, so much so, I don't think I shall go anywhere else. At the moment, I just buy replacement cartridges for my franke 3 way tap, but am interested to read about other kinds of filters where a third tap isn't needed - this is particularly important as I may be moving some time this year and I know the one thing I shall miss is the taste of the water that comes from the drinking water tap, so I know where to come when the time arrives for me to potentially change the drinking water system in the house I move to.
Response : What a pleasure for us to read your kind review Joanna. We are grateful to you as our customer for taking the time to write this. Have a lovely day. Lou & Simon.
Catherine Manning
Chingford
Hi, Simon and Louise, Many thanks for your prompt reply, when asking for the diameter of your filter water tap. Ordered 3/1/24, Dispatched 5/1/24, Delivered 8/1/24. What a great service, will certainly be keeping your number, should we need it in future. C Manning.
Response : Thank you so much for the lovely review Catherine.
Sonny Sethi
Biggar
After moving into a property with a fresh water supply, I turned to Fountain Filters for advice on replacing the water filter system. I purchased the Moby Twin Sediment System and it has been a worry-free system. Even changing the filters was far easier than the old system. FF have also advised on a suitable UV system and we will be back to purchase soon. Cannot fault this company on speed of service or quality of advice.
Alasdair Gatt
Fochabers
I ordered the Oyster TBC Under Sink Water Filter and the Long Reach Single Lever Tap. Unfortunately the Royal Mail strike coincided with despatch and it took a little longer than expected to arrive. The plumber came yesterday and fitted the system and the difference in water quality is mind blowing. No more foul tasting mains water, now water as it should taste. In fact I've been so used to foul tasting water it now tastes bland…. Brilliant! Would fully recommend Fountain Filters for service and quality!
Jeff Brydon
High Wycombe
Simon was very patient and helpful on the phone, he recommending a drinking water tap to meet my needs. Ordered online and it arrived well packed and promptly. Quality is good, fitting was straightforward and it works well. I can recommend them… Jeff - High Wycombe.
Response : Thanks so much for your review Jeff. We do our best to offer sound help and advice to all our customers. Have a lovely day. Lou & Simon.
George Craigen
Harpenden
I had doubts as to which Franke Stainless steel housing O ring to order so appreciated being able to discuss with Simon. Part and silicon grease tube arrived by return and all is well again with my filtered water.
Response : It was a pleasure to help you out George. Thanks for the kind review.
James Hatfield
Sible Hedingham
Great advice, excellent service, backed up by prompt delivery. Wish all companies were this easy to deal with, I look forward to doing more business in the future. .
Response : Thanks for taking the time to leave us a review James. It was a pleasure to be able to help you out.
Disclaimer : FreeIndex makes every effort to ensure the business information provided by Fountain-Filters is accurate. FreeIndex is not liable for any products or services provided by the business.
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Ltd Company No: 05716323
Made with love in Bristol, UK