Fox Mobility

SHOCKINGLY BAD CS! If I can give one piece of advice AVOID AT all. Costs! I purchased a 12amp ff lithium battery £344 Within 2 months it failed we were told NEVER had an issue with this battery before! Yet when we HAD to drive 85+ miles to return he said. Never had too many back. Hmmmm. We were told be sent away the Monday after. 2. Weeks of hearing nothing, I called to be told he had NOT sent it back but undertook the repair himself (voiding the warranty? ) Was told just a broken wire he had replaced and his supplier failed to send the heat shrink tape so was awaiting in them sending. After another full week of hearing nothing, when we called he stated he was repairing the wire. So we told him we Were coming back. Yet another 85+mile (each way) journey to pick it up on Saturday low and behold we told him we would be there 1230 he was no where to be seen left to deal with wife, but funny within 5 minutes of us leaving he was back in the shop… Hmmmm feel like every time I spoke he had something different to say which wa?S different to the last story I'm supposed to be using this battery to fly 6 thousand miles away I feel unsafe to do so! Our £344 battery has in fact cost us nearly £444 with fuel costs. PLease be warned come across charming. Bt god forbid you have an after sales issue you will be hard pushed to get a response or assistance from #foxmobility? Go somewhere else say Derbyshire Mobility after sales excellent called me several times to make sure all was brilliant. How its supposed to be! Update we opened up the wire as I was still having issues after "he fixed it" shocking wire came away without a tug Originally he told us he awaited the kit to REPLACE the wires from his 'suppliers' And his last lie was he was awaiting the guy to solder the wiring!Well as you can see no soldering has been done whatsoever!He apparently used a pink heat shrink connector which he hasn't either had the wire in correctly or not crimped it correctly and thus not shrank ?Why did he not just replace the whole wire section like he told me he had and he certainly never had a solder iron near the job whatsoever! More LIES! He was well aware as a solo traveller I planned to travel OS how would I have coped if the wire had failed? Obv he dint care one iota?.Moreexpand_more