Maid2Clean

Jennifer has been twice and I am utterly delighted. She’s made the place spotless and cleans exactly how I want it done. Reliable and friendly- absolutely brilliant.

Zero! The service was not propvided according to the agreement. Here is why:You agree the cleaning service, take the full amount, then you proceed to look for a cleaner. Is this a way to do business? Two days before the arranged day and time, you telephone me to say that you cannot find anyone but are still looking. The fee has gone into your account. I get a message the following day to assure me that all is in order. This morning at 8. 30…My cleaner was due to arrive at 9. 00. I was up at 7. 00 to be ready…He telephones to let me know that his children are unwell. He can be free at 12.00. I am fully sympathetic but I need a cleaner at the appointed time because other commitments are in place for the day. I telephone your office to be told that I can only have one cleaner allocated… Either keep the 12.00 arrangement or cancel it while your office searches for someone else to fill the slot which is "unlikely". Therefore. I have no choice but to agree the 12.00 slot or cancel since you are unlikely to find anyone else. You have severely inconvenienced me… After three operations, I am unable to clean my home and 'i have guests arriving tomorrow and over the weekend. The person I spoke to irritatingly kept referring to "the system" entirely unable to see the things from the perspective of a customer who made a booking in good faith. I expect a refund of course. But I would never recommend your very poor unprofessional service and complete lack of customer care.Moreexpand_more

I'm very disappointed with the house cleaning service. It fell short of my standards and the issue wasn't resolved in a timely manner. After interviewing the cleaner, she arrived and began cleaning, but with a coat on. She didn’t vacuum the floors properly, left the mirrors dirty, and the surfaces were still dusty. It took her 3 hours to clean two bathrooms that were already partially clean. When I called in the organisation and spoke to someone they did not even apologise all they said is we can get you another cleaner so I said fine interviewed another cleaner who did not have much English, showed her around she said she will come on Friday to do the cleaning so agreed the date and then the person from maid2clean calls with no apologies and says the cleaner is too far so she cant come this is one day before she is due to come. Surely you should have sent someone who is close by and who could do a good job after a bad experience? When I said I had enough I would like to close the account she said fine with no apologies no information about how the account would be closed and how I would receive a refund when I asked she was quite rude in saying she offered to send a new cleaner and that the refund will happen when it happens. I think this is truly unprofessional and do not recommend this company to anyone.Moreexpand_more

The cleans are OK but you still have to pay a service fee every single time they miss cleans. I was very reluctant to sign up to a company that debits 3 months of service fees in advance, because a previous company did this and then their cleaner only showed up 1/3 of the time. After explaining this to them, I was reassured that if the cleaner could not make up the hours, then they would it charge the service fee. Lo and behold, when it comes to ending the contract they are insisting on charging for it. Not only that, but having been told that after giving notice, the last clean would be the 7th of October they are now insisting I pay up to the 14th. The cleaner has also been told by them that the last clean is the 7th, so yet another week of paying them for nothing. The cleaner is ok but the customer service from this company is frankly abysmal. They'll tell you what you want to hear to get you to sign up - Don't fall for it!

Great service and friendly cleaners, I’ve had two different cleaners and experience has been great.

Excellent staff, thorough work ethic , very pleasant and obliging.

Maid2Clean responded promptly to my request and supplied a first rate cleaner. They have good documentation as support too. I cannot comment the cleaner highly enough. She is polite, helpful and flexible. She can work on her own and do everything that is needed within the time agreed. She will also do any other reasonable task that I ask her to do.

This is a very large house, Judy has made a good start and seems to be a very pleasant person. I shall be in a better position to give more feedback when she has been with us longer.

Easy company to deal with and a very hard working, conscientious and pleasant cleaner.

Great customer service, High reliability.

The service is great value for money and my cleaner is brilliant and trustworthy,.

We have received good service from Maid2Clean and are happy to recommend them.

Claudia hoovers and mops hard floor. Dpeending on time, I sometimes get her to do a little ironing or chaging the bed. Oveall I am very pleased with what she does for me. I have lung disease so am not able to do very much these so she is aa enormous help to me. We are still working on the language barier but have some fun in doing so.

Very happy with Molly and company.

Good efficient service.

Cleaner carries out a thorough clean whenever she comes to the house and is very pleasant.

We are very happy with the work done by Keeley each week - upstairs one week and downstairs the next. Keeley is also very pro-active in suggesting jobs she could do with any spare time left over. She is hardworking with lots of initiative.

As we have only had the same person and no problems at all it is difficult to rate, though the monthly fee seems quite high. If we had problems and different people coming in then it might seem reasonable, but we haven’t.

Lucy is a fabulous cleaner and a lovely trustworthy person. Very happy.

Professional and helpful service. The cleaner was brilliant.