Solid Surfaces Direct Ltd
240960
Suit 105 - 106 (1st floor) The Standish Centre
Cross Street
Standish
Wigan
WN6 0HQ
schedule Closedkeyboard_arrow_down
Cross Street
Standish
Wigan
WN6 0HQ
Tel:
0845 269 ****
schedule Closedkeyboard_arrow_down
Mon - Fri: 08:00-17:00
Sat: 10:00-14:00
Sun: Closed
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| Member since : | 3 Feb 2010 |
| Manually reviewed : | 11 Nov 2019 |
| Last updated : | 12 Mar 2023 |
About Solid Surfaces Direct Ltd
Solid Surface Kitchens Direct provides solid surface/laminate worktops and accessories to clients throughout the UK. Established in 2010 but with many years experience in the kitchen business. Aims are simple; to offer a first class service, keeping running cost down enabling the lowest possible prices around.
The company delivers a professional affordable service to the trade and general public. The service is designed to be cost effective, thus helping clients by passing on low prices.
Solid Surface Kitchens has a professional friendly team, qualified to a high standard. To help in every step from purchase to delivery.
Solid Surface Kitchens has a small group of customers, based throughout the UK, including individuals and commercial organisations.
The company is owned by Derek Warr who has been involved in the kitchens trade for many years and is experienced enough to run the company, having previously worked for kitchen supply and kitchen fitting company for several years.
The firm supplies ranges of kitchen worktops and accessories that enhance any kitchen and are available from stock for fast delivery by the distributors, collections are also available. The product range includes solid surfaces: laminate worktops, wood worktops, kitchens and kitchen accessories. Laminate Worktops include Apollo Compact, Artis, Axiom, Duropal, Egger, Spectra, Prima, Trade Worktops Direct, Top Shape, Omega, Kronospan, Zenith plus the discount ranges. Solid Surface ranges include Apollo, Earthstone, Encore, Max Tops and Pietra, Wood worktops are also available. Readymade and some Bespoke are available.
Based in Standish Wigan.
2 FreeIndex Reviews
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Decx Minns
Southwark
Andrew Myland
Wakefield
I ordered 3 worktops and 2 matching splashbacks 7 weeks ago totalling just short of £1000 which I paid for the moment I ordered them the indication was they were in stock, a week later I had an email saying that there would be a 3 week wait on the ordered items as I had ordered them in plenty of time I thought ok I received an email approximately 3 weeks later arranging delivery for Friday and that I needed 2 able People to unload on the Thursday I received an email saying only the worktops would be delivered, on the Friday a driver rang me Said he had two worktops for me not 3 so I refused delivery, delivery was arranged twice more and same thing again, on the last delivery I received 3 x worktops and no splashbacks, I rang up and cancelled the 2 splashback and sourced somewhere else only to be charged a delivery charge as the order value was just under the £500. I WOULD NOT DEAL WITH THESE CHANCERS EVER AGAIN THEY ARE AN INTERNET COMPANY AND NOT A WORKTOP COMPANY THEY ARE VERY QUICK TO TAKE YOUR MONEY AND VERY BAD AT DELIVERING ON IT.
Response : Reply from Solid Surfaces DirectFirstly we completely share the customers frustration at having to wait so long to receive his items. The customer was kept fully informed that there was a problem with the splashbacks from day one, and that the splashbacks would be approx a three weeks wait, we had to put them on back order with our distributor. We offered to deliver the worktops with the splashbacks to follow. The customer was contacted and said he was happy to proceed and would rather wait for everything to arrive together. There was also a problem with the breakfast bar.We kept chasing our distributors for a date but were told the stock had not arrived from the manufacturers, as they should have done, again we kept our customer informed.On the 16th of November, we spoke to the customer who said he had sourced a splashback from another company.The order was delivered yesterday 20th November.With regard to the order value. The client was given a free of charge delivery based on the initial cart value being over £500. We spoke to the customer yesterday. The adviser needed to refer this to his Manager who concluded, due to the extremely long wait time a full refund of the Splashbacks, NO delivery charge would be made to the customer.The customer is correct that we are an internet company. We use distributors on behalf of the manufacturers, like most internet companies providing deliveries of Kitchen Worktops and Accessories to the general public. We make this very clear on our website.The customer has also purchased from us previously.In conclusion.We are sorry our customer has had cause to complain, of course, we don’t like to see that.Yes indeed, this was a long lead time however, the customer was kept fully informed throughout the process about the problems and always had the right to cancel if he had wished to do so.Once again our apologies and a full refund for the items will be credited to the customer’s account.Moreexpand_more
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